Collections Specialist bilingual Spanish or Albanian - Staywell Health Care - Waterbury, CT

Reports to the Patient Billing manager, this position is responsible for various patient-billing and collection functions including resolution of delinquent account balances according to prescribed policies and procedures for Staywell Health Center, Inc.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Interviews clients or responsible individuals to arrange for method of payment. Meet/Consult with Guarantors/Patients in regard to ability to pay and establish/monitor payment plans per established policy and procedure.


• Document all Self pay account activity in system notes.


• Complete all weekly/monthly reports according to schedule.


• Resolve any issues patients may have when receiving statements, via telephone, mail or one on one appointment.


• Analyze and trouble shoot all self pay account receivable reports, contacting client for payment arrangements and follow-up, and making recommendations for write-offs, where appropriate.


• Collaborate with manager to define department goals for collections.


• Demonstrate effective use of Collection Principles based on Fair Debt Collection Practice Regulations.


• Demonstrates effective use of independent problem solving.


• Secures information relative to client’s financial status in order to set up accurate payment arrangements.


• Evaluates financial status and determines payment schedule, in accordance with established goals for collection.


• Coordinates collection activities for delinquent accounts by preparing information for Billing Manager.


• Responsible for follow up when statements do not bring a response.


• Request refunds to patients for any overpaid balances/unapplied credits made based on Staywell’s policies for refunds.


• Request patient balance write off’s based on write off procedures for return mail, Driggs/Wallace School, and other non-billable accounts. Based on Staywell’s policies for account write offs.


• Makes recommendations to Billing Manager for cancellation of account collections for hardship cases.


• Review all accounts ready for statement process to ensure only true patient due balances are sent out to guarantors as well as confirm address to reduce return mail.


• Process all Legal correspondence within 48 hours of receipt to include but not limited to request for medical records, Bankruptcies, Discharge of Debts, request for claims forms, etc.

Job Type: Full-time

Required experience:

Required education:

• High school or equivalent

Required language: