Receptionist

Scope and general purpose of job:

To work on a rotation basis within the Reception, ensuring maximum guest’s satisfaction and adhering to the standard required by the Casino

RECEPTION:

1. Attend to all guests who enter the casino immediately, cordially and with a smile.

2. Register guests into the computer, promptly providing all necessary information to ensure guest’s satisfaction and direct guests to cash counter for payment of entry ticket.

3. Update guest information into the computer whenever possible.

4. Have excellent knowledge of all casino services and facilities to be able to inform guests and effectively up-sell/cross sell.

5. Make sure that guest history information is obtained and forwarded for regular up-date.

6. Ensure that brochures and information booklets regarding the casino are available for the guests.

7. Maintain good working relationship with colleagues and other departments.

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