Customer Experience Expert

Coordinating and scheduling sending’s of all Marketing, Sales, Marcom, PR, Customer service and performing them on convenient BTL channels.
· Prioritizing sending’s and re-arranging their Target Group when it is necessary.
· Preparing Bulk Sending Analysis and Bulk Sending Schedule report and sharing with related teams.
· Coordinating Customer Relation Management Projects. (CRM)
· Modeling the customers based on their value and behaviors.
· Preparing periodical Performance reports which help the Commercial Teams to take marketing actions.
· Lead collaboration with the Customer Marketing team to develop long term customer/brand strategies that are incorporated into the Company’s Strategic Business 

Plan and Customer Vision
· Defining the analysis requirements of all Marketing, Sales teams for their strategies and preparing those analyses.
· Providing analytical reports to related teams based on their requirements using Business Objects /Business Intelligence Tools.
· Coordinating the developments on the Business Intelligence tools based on marketing requirements
· Presentation of analysis, reports and insights to internal teams periodically.
· Monitors and reports on performance of new products and services