Contracts and Grievance Center Data and Operations Analyst - Local 32BJ SEIU - New York, NY

The Contracts and Grievance Center (CGC) of SEIU Local 32BJ, one of the nation’s largest and most dynamic labor unions, is looking for a responsible and dedicated data and operations analyst for CGC’s CRM case management system and other administrative operations. Local 32BJ represents over 145,000 members in the property services industry throughout New York, New Jersey, Connecticut, Pennsylvania, Maryland, DC, Florida, Massachusetts and Virginia.

Responsibilities of the position include:
Management of the Microsoft CRM case management system (CRM) for the CGC including –

Training and support of grievance staff in use of the CRM system

Integrating data with main SEIU 32BJ member database systems

Working with Dues, Contracts and 32BJ Funds staff to ensure data accuracy

Managing accuracy of employer and member demographic data

Support of ancillary systems such as Xperido (document production), Sharepoint (document storage), Scribe (data synchronization) and Qlikview (reporting) systems.

Updating customized agreement templates for managing grievance deadlines and customized intake processes for grievance claims

Working with 32BJ IT department and outside vendors on bug fixes and custom development

Development of custom forms and workflows to support grievance department work

Development of shared calendar systems with related parties to grievance process

Reporting

Development and support of customized reports in CRM and Qlikview to support grievance staff, administrators, attorneys, and managers

Development and maintenance of key metrics to support quality control of grievance process

Development of customized reports for 32BJ partners such as benefit funds, employers and arbitration agencies

Quality Control

Case closing quality control including review of paper and electronic case files to ensure compliance with grievance process.

Document Production

Development of bulk document templates

Document production for communication with members, employers and related agencies.

Qualifications include:
Experience identifying opportunities for data collection and analysis that informs decision-makers.

Ability to present analysis to grievance staff, including effective oral, written and visual presentation skills

Ability to effectively train staff with a wide variety of technical backgrounds

Attention to detail

Ability to travel and work extended hours, as needed

Significant interest in or prior experience in the labor movement.

Technical requirements:
Experience with Microsoft CRM or equivalent database systems

Experience with SQL query language. Experience with Javascript or C# a plus

Experience developing workflows

Skill in the use of Microsoft Office Suite, and other spreadsheet software

Experience in manipulation of data from multiple sources and databases

Experience in report generation. Qlikview a plus or related reporting tools like SSRS or Tableau

Bilingual (Spanish, Polish or Albanian) is a plus.

Women and persons of diverse backgrounds are strongly encouraged to apply. We are looking to fill this position as soon as possible. This position is based in Local 32BJ’s headquarters in NYC, but some travel is necessary to other locations on the East Coast.